Survey on cart drop-off reasons:

• Gathering the responses concerning the reasons for abandoning the purchase process, e.g. the prices were too high, another offer was better, too many stages of placing the order, concerns about safety, delivery time, goods disappearing from the cart, etc.
• Collecting the guidances on the problems encountered by users on the website, e.g. slow loading pages, incorrect page display in the browser, errors in content, unclear navigation, etc.
• Collecting the recommendations concerning improvements for the website.

Survey on the reasons for leaving the website:

• Gathering the responses about the reasons for leaving the page by the user, e.g. the page does not contain the desired content, lack of reliable and complete information, poor pictures, difficulty in navigating the pages, etc.
• Collecting the guidances on the problems encountered by users on the website, e.g. slow loading pages, incorrect page display in the browser, errors in content, unclear navigation, etc.
• Collecting the recommendations concerning  website improvements and development.