| Factors
| Mean value from last
|
| 7 days
| 30 days
|
| General customers satisfaction |
0,52  |
0,61 |
| Factors
| Mean value from last
|
| 7 days
| 30 days
|
| Overall pages customers satisfaction |
0,51 |
0,60 |
| The importance and usefulness of the pages for users |
0,38 |
0,49 |
| Factors
| Mean value from last
|
| 7 days
| 30 days
|
| Site content average grade |
0,54 |
0,67 |
| Navigation average grade |
0,53 |
0,61 |
| Design and quality of website average grade |
0,62  |
0,66 |
|
|
