Privacy policy

Privacy policy

This policy is about „cookies" and refers to all sites, research tools and applications, which are operated by
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. These files allow to identyfy users' device and properly display a web page or adjust research tool according to stored data. „Cookies” usually contain informations like website domain, the time of their storage and content. For more information about „cookies”, their types, way they work, law regulations, management methods and their removing please visit
„Cookies" and personal data
„Cookies" don't contain any personal informations and do not allow any user identification.
How we use „cookies"?
„Cookies” are used to adjust research products behavior for research purposes as well to make research not invasive nor harmful to the user. They are also used to create anonymous, aggregated statistics that allow us to understand how users make use of research products, which allows their improving.
Which „cookies" we use?
We use "persistend" cookies remaining on your device for specified period or until they are manually deleted by the user. Theese „cookies” are not necessary for research to work properly but their absence may cause inconvenience to the user. Third party cookies are subject of partners own privacy policies.
„Cookies” removing
The software used for web sites browsing allows to place "cookies" by default on your computer or mobile device. These settings can be changed to block the automatic handling of "cookies" in the web browser or inform on user each time cookies are submited. Precise information about handling "cookies" are available in the settings of your web browser. Restricting the use of "cookies" may affect some of the functionality of research products. Tips for the most popular browsers how to turn cookies suppoer off at any time, modify or delete "cookies" can be found at:
Privacy policy updates and changes
Presented Privacy Policy may be subject to cyclic update. To check the current version of this Privacy Policy, please visit page: polityki prywatnosci

    • Understanding the reasons for leaving the website.

      Observation of users' behaviour is possible through a multitude of various statistics that are a treasure trove of knowledge for every website owner. Data collected in service statistics illustrate behaviour of particular users, regarding, among other things, the following aspects: how long the users stayed on a particular page, where they came to the website from, what pages they visited, and which of them was a page from which they left the website.

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      Multidimensional survey for the Clients

      Basic survey offered by platform allows for collection of declarative ratings and reviews from users on the websites. The survey is embedded on Customer's website and presented, as standard, in the lower right corner of the page, in the form of a pictogram + text inviting to participate in the survey.

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      Understanding the causes of cart drop-off and abandonment of purchasing process

      The main goal of any e-commerce website is making the users easily go through the purchasing process, from their needs and interests, to familiarizing them with the product and purchase, to the confirmation of transaction completion and the information about goods delivery date.

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      Precise survey on website users' loyalty

      The main objective of the NPS [ang. Net Promoter Score] is measurement of customers' loyalty. In other words, the NPS examines whether a customer/user will recommend your business/website to his/her friend.

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      The survey placed within the website content.

      opiniac.insert is a survey placed within the content of analyzed website. The method of placing allows to measure loyalty, evaluation of the offer, brand or other elements placed above the survey. Using the suited questions, through the opiniac.insert survey appearing on the website, the indications on the following issues may be obtained:

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      Survey on mailing attractiveness /dedicated questions to the recipients.

      To obtain users' opinions about correspondence received from the website, it is worth using not only the available statistical tools to measure the effectiveness of the carried out promotional campaign. Also the survey should be used, which will enable knowing users' opinions on the correspondence content.

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      Free testing of platform.

      Free trial version is available for 1 month. With it, the complete functionality of the system may be used but limited to the basic questionnaire – with a set of questions based on the most common problems or issues relating to websites' users.

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      Segmentation of the survey among website visitors

      The survey consists in displaying the questionnaire or invitation to participate in the survey to a predefined group of website users. That group may be defined on the basis of selected criteria, e.g. specific behavior on the website, visiting selected pages, or it may include all new users visiting the website.

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  • Immediate contact

  • Sales and marketing

    +48 503 480 656

  • Support and Surveys

    +48 661 627 620

  • Address for correspondence
    ul. Murarska 59
    54-135 Wrocław, Poland

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