"The LOT Polish Airlines are constantly working on improving the quality of search and book flights reservation internet website. Trying to meet the growing expectations of our customers in the second half of 2015 years we decided to examine the users needs of lot.com website.
 
opiniac.com company was very professional, reliable, timely and properly performing the assigned research tasks. Previous experience of cooperation allow us to conclude that it is a trustworthy partner and worth recommendation to other companies."

„In works on the development of empik.com we permanently use opiniac.com customer satisfaction surveys. Thanks to the collected data, we are able to improve product directory, searching options and to improve the processes of purchasing and placing the orders. opiniac.com is a solution that opens your eyes to customers' needs”.

"We used the opiniac.com application in the fourth quarter of 2010. The tool, collected results and proposed recommendations were valuable guidance for our work on the planned reconstruction of Deutsche Bank websites.”

"praktiker.pl on-line shop is a relatively new solution on the Polish market. However, since the shop launch, we have assumed that further stages of shop development would be based on solid analyses of the customer-related data. For our daily traffic analysis we use Google Analytics and we use opiniac.com to get supplementary data about users' needs and opinions. Considering the results we’ve obtained so far, we strongly endorse opiniac.com as a tool to measure and evaluate users' satisfaction level."

„I consider the services offered by opiniac.com, due to new features in traditional methods of surveying, as quite innovative. In ANSWEAR.com we permanently use the opiniac.nps survey which allows us to monitor clients, both loyal and those dissatisfied with functioning of our shop. By deep analyses of our customer groups we know the reasons and motivations of their attitudes and we know in which areas we need to focus to continue our development.”

„We have been surveying the users using various tools available through the opiniac.com platform for almost a year. The conclusions from quarterly reports and papers reflect users' expectations. Thus, at the stage of planning the development and design, we can adjust our online store to meet our users' needs and demands. For example, we are now fully convinced that for the Leroy Merlin e-commerce multichannel, the widely understood ROPO effect is beneficial for traditional supermarket, for online store, as well as for the image of the brand.”

„We have been using opiniac.com for 2 years. It is a system easy to implement, through which we get a huge amount of information from our clients.
That knowledge translates into more efficient e-commerce operations and optimization of our website. The contact with technical department is very professional and the company has high flexibility. I would highly recommend them.”

"We work with opiniac.com while collecting the opinions of users who use new version of me.pl store. With the surveys prepared for us, we know the level of satisfaction of our users and their opinions on the new store. We carried out a similar survey for the previous version of the store, which makes we can easily compare the results of both surveys and see if there are any changes in the reviews issued to us by our clients. Personally, I recommend that type of surveying to every e-commerce manager who wants to get to know quickly users' opinions on any matter.”