"The LOT Polish Airlines are constantly working on improving the quality of search and book flights reservation internet website. Trying to meet the growing expectations of our customers in the second half of 2015 years we decided to examine the users needs of website. company was very professional, reliable, timely and properly performing the assigned research tasks. Previous experience of cooperation allow us to conclude that it is a trustworthy partner and worth recommendation to other companies."
Marcin Urbański,
Planning and Sales Effectiveness Analysis Section Manager
„In works on the development of we permanently use customer satisfaction surveys. Thanks to the collected data, we are able to improve product directory, searching options and to improve the processes of purchasing and placing the orders. is a solution that opens your eyes to customers' needs”.
Michał Tomaniak,
General Manager
"We used the application in the fourth quarter of 2010. The tool, collected results and proposed recommendations were valuable guidance for our work on the planned reconstruction of Deutsche Bank websites.”
Łukasz Świrgał, Deutsche Bank PBC
Chief Specialist, Management of Advertising Campaigns
" on-line shop is a relatively new solution on the Polish market. However, since the shop launch, we have assumed that further stages of shop development would be based on solid analyses of the customer-related data. For our daily traffic analysis we use Google Analytics and we use to get supplementary data about users' needs and opinions. Considering the results we’ve obtained so far, we strongly endorse as a tool to measure and evaluate users' satisfaction level."
Krzysztof Włodarczak
Internet Marketing Coordinator
„I consider the services offered by, due to new features in traditional methods of surveying, as quite innovative. In we permanently use the opiniac.nps survey which allows us to monitor clients, both loyal and those dissatisfied with functioning of our shop. By deep analyses of our customer groups we know the reasons and motivations of their attitudes and we know in which areas we need to focus to continue our development.”
Wojciech Tomaszewski
„We have been surveying the users using various tools available through the platform for almost a year. The conclusions from quarterly reports and papers reflect users' expectations. Thus, at the stage of planning the development and design, we can adjust our online store to meet our users' needs and demands. For example, we are now fully convinced that for the Leroy Merlin e-commerce multichannel, the widely understood ROPO effect is beneficial for traditional supermarket, for online store, as well as for the image of the brand.”
Przemek Porada
Leroy Merlin
„We have been using for 2 years. It is a system easy to implement, through which we get a huge amount of information from our clients.
That knowledge translates into more efficient e-commerce operations and optimization of our website. The contact with technical department is very professional and the company has high flexibility. I would highly recommend them.”
Michał Jaworski
Rainbow Tours
"We work with while collecting the opinions of users who use new version of store. With the surveys prepared for us, we know the level of satisfaction of our users and their opinions on the new store. We carried out a similar survey for the previous version of the store, which makes we can easily compare the results of both surveys and see if there are any changes in the reviews issued to us by our clients. Personally, I recommend that type of surveying to every e-commerce manager who wants to get to know quickly users' opinions on any matter.”
Michał Nawrocki

    • Understanding the reasons for leaving the website.

      Observation of users' behaviour is possible through a multitude of various statistics that are a treasure trove of knowledge for every website owner. Data collected in service statistics illustrate behaviour of particular users, regarding, among other things, the following aspects: how long the users stayed on a particular page, where they came to the website from, what pages they visited, and which of them was a page from which they left the website.

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      Multidimensional survey for the Clients

      Basic survey offered by platform allows for collection of declarative ratings and reviews from users on the websites. The survey is embedded on Customer's website and presented, as standard, in the lower right corner of the page, in the form of a pictogram + text inviting to participate in the survey.

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      Understanding the causes of cart drop-off and abandonment of purchasing process

      The main goal of any e-commerce website is making the users easily go through the purchasing process, from their needs and interests, to familiarizing them with the product and purchase, to the confirmation of transaction completion and the information about goods delivery date.

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      Precise survey on website users' loyalty

      The main objective of the NPS [ang. Net Promoter Score] is measurement of customers' loyalty. In other words, the NPS examines whether a customer/user will recommend your business/website to his/her friend.

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      The survey placed within the website content.

      opiniac.insert is a survey placed within the content of analyzed website. The method of placing allows to measure loyalty, evaluation of the offer, brand or other elements placed above the survey. Using the suited questions, through the opiniac.insert survey appearing on the website, the indications on the following issues may be obtained:

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      Survey on mailing attractiveness /dedicated questions to the recipients.

      To obtain users' opinions about correspondence received from the website, it is worth using not only the available statistical tools to measure the effectiveness of the carried out promotional campaign. Also the survey should be used, which will enable knowing users' opinions on the correspondence content.

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      Free testing of platform.

      Free trial version is available for 1 month. With it, the complete functionality of the system may be used but limited to the basic questionnaire – with a set of questions based on the most common problems or issues relating to websites' users.

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      Segmentation of the survey among website visitors

      The survey consists in displaying the questionnaire or invitation to participate in the survey to a predefined group of website users. That group may be defined on the basis of selected criteria, e.g. specific behavior on the website, visiting selected pages, or it may include all new users visiting the website.

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  • Immediate contact

  • Sales and marketing

    +48 503 480 656

  • Support and Surveys

    +48 661 627 620

  • Address for correspondence
    ul. Murarska 59
    54-135 Wrocław, Poland

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